Refund policy
Dear Customer,
At Fimora, we acknowledge your time and effort, and we understand the importance of ‘touch and feel’ in your purchase decision. We also understand the several questions that pop up in one’s mind while shopping online – Is the colour going to be the same as the photo? Will it match my expectations? Is it Durable? Etc. and therefore our return and exchange policies are curate for a seamless experience. We hope you love all our products and never have to return any; but even if you do decide to make a return, fill out the Return Form and notify us support@fimora.in
The products purchased on Fimora can be returned or exchanged within 2 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, poly bags, hang tags on garments, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse.
Customer can make request for return or exchange by writing an email at support@fimora.in or contacting our customer care number +91 9664648080 (Mon to Sat 10 AM to 6 PM).
There is only two ways to return or exchange the product:
1. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
2. Self-Ship: We request you to self-ship through a reliable courier service & you have to share scan copy of the courier receipt with us on support@fimora.in giving your order id to help us track your order. A fixed amount of Rs.100 will be reimbursed subject to the return having met our Returns and Exchange Policy.
Address for Self-Shipment:
Fimora,
G/25, Raj Textile Market,
Godadara Road, Parvat Patia
Surat-395010
Gujarat, India.
+91 9664648080
Please be rest assured that our team will be in touch with you throughout the process and help you at every step to ensure you have a pleasant experience with us.
Please note that we don't accept returns. Only exchanges are allowed and while doing exchange process, 60 Rs per Item will be charged from customers for shipping.
In case of Snapmint orders, the amount will be credited back to the customer to its original payment method.
Important Note : We make unboxing videos of all our customer returns to ensure that the product has been returned to us in its original condition. We have the legal right to reject any refund claim where we find that the returned product has been used and returned or if the original product was not returned back to us.
Kindly pack the items securely to prevent any loss or damage during transit.
Exchange policy
For Exchange, single product cannot be exchanged for multiple products. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
After submitting return or exchange request, parcel must be shipped and delivered to us within 7 days. After which it would not be accepted.
If an item is returned we will refund the amount after deducting the shipping fee and convenience fee 100 Rs per piece.
Refund policy
Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.
For any queries, please email us at support@fimora.in